The ordered products will be delivered to the address mentionned during the order process under "delivery address".
We will ship your ordered products within 4 working days after reception of your payment.
We may choose the way of shipment according to weight and size of the ordered products.
Leadtime is between 4 to 10 working days after the shipment date.
In case of payment by wire transfer, your order will be treated at reception of the payment. The delivery terms are applicable from the day of reception of your payment.
Forward-Sailing will not be guilty of delivery delays and consequences due to these delays.
ATTENTION : if you order a custom product, or an article which is out of stock at the order, the leadtime is longer and will be confirmed individually for each case.
Return of products
The consumers have a right to cancel the order and ask the refund within 14 days as from the date of reception of the parcel. To exercise this right, they only have to notify the editors by using the form or by sending him a clear statement.
If the customer cancels is order, the editor will reimburse the customer the sums paid, including the expenses of delivery (except the additional costs arising from the fact that the customer had chosen a delivery mode other than the less expensive mode of standard delivery proposed by the editor) as soon as possible and not later than 14 days as from the reception of the product or the evidence of the expedition of the product, whichever event is the earliest.
The return must be made (at the expense of the customer) not later than 14 days as from the notification of the order cancellation. Any return will have to be complete (original packing, notes, accessories, copy of the invoice) and the returned products will have to be in perfect condition of resale. The customer will only be held responsible of the depreciation of the goods resulting from manipulations other than those required to establish the nature, the characteristics and the proper functioning of the good.
The return delivery is to be sent to this address:
E-Factory / Transport Bellereaux
198 Rue du Jura
Consumers shall not in any circumstances be entitled to exercise any right of withdrawal for orders of all goods which are personalized or made according the consumer specifications.